Support

Getting help

Most of what people ask is below. If your question is not here, write in and you will get a reply from a person.

Contact

Include your account email and what you were doing when the problem happened. That is usually enough to sort it out in one reply.

Getting your data out: Settings, then Export. Logis writes your records as JSON, which keeps the structure, and as CSV, which opens in a spreadsheet. Export is not behind the paywall. On the free tier you export what you can see, which is the last six months of history.
Deleting your account: Settings, then Account, then Delete Account. It asks you to confirm because it cannot be undone. Your records, your uploaded files and your sign-in are purged immediately, with no grace period, so export first if you want a copy.
Reminders are not arriving: Check that notifications are allowed for Logis in the iOS Settings app, under Notifications. Reminders fire before something is due, so a task with no due date will not produce one.
"Can't connect right now": Logis needs an internet connection and does not work offline yet. Your data is safe on the server when this appears. Try again once you have signal.
Billing, refunds and cancelling: Subscriptions are sold and billed by Apple, and Logis never sees your payment details. Manage or cancel in the App Store settings on your device. Refunds go through Apple under its own policy.
Free tier limits: One home, ten active assets, six months of history and 250 MB of storage. Archiving an asset frees a slot, so you can stay under the limit without deleting anything.